1. Overview
Leakio.ai ("Leakio," "we," "our," or "us") provides analytics and workflow tools for retention and operations teams. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our website, product, and related services.
2. Information We Collect
We may collect the following categories of information:
- Account information, such as name, email address, workspace details, and authentication metadata.
- Billing information, including subscription status and payment metadata from our payment providers (we do not store full payment card numbers).
- Usage information, including feature usage, events, logs, and basic device or browser data for reliability and security.
- Uploaded and connected data, including CSV files and integration data you explicitly provide for analysis.
- Communications, such as support requests, feedback, and other messages you send to us.
3. How We Use Information
We use information to:
- Provide, maintain, and improve Leakio services.
- Authenticate users and secure workspaces.
- Run analytics, diagnostics, and forecasting features you request.
- Process subscriptions, invoices, and account changes.
- Respond to support requests and communicate service updates.
- Monitor abuse, fraud, and violations of our terms or policies.
- Comply with legal obligations.
4. Legal Bases
Where required, we process personal information based on one or more legal bases, including performance of a contract, legitimate interests, consent, and compliance with legal obligations.
5. Sharing of Information
We may share personal information with:
- Service providers that help us operate the platform (for example, hosting, authentication, analytics, and payment processing).
- Your authorized teammates within your workspace, based on your role and permissions.
- Legal authorities when required by law, legal process, or to protect rights and safety.
- Successors in connection with a merger, acquisition, financing, or sale of assets.
We do not sell personal information.
6. Data Retention & Security
We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type, account status, and legal requirements.
We implement reasonable technical and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. International Transfers
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border data transfers.
8. Your Rights and Choices
Depending on your location, you may have rights regarding access, correction, deletion, portability, objection, restriction, and withdrawal of consent. You can also manage certain account preferences directly in the product.
Signed-in users can download a copy of their data or delete their account and stored personal data from Account Settings. If you prefer a public request flow, you can start at the privacy request center. We may need to verify your identity before processing requests.
9. Children's Privacy
Leakio is not intended for children under 13 (or the equivalent age in your jurisdiction), and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date and may provide additional notice when required.
Questions or requests
Contact Us
For privacy questions or requests, contact: support@leakio.ai